FAQ

OUR POLICIES

1. THE DOMESTIC SHIPPING RATES ARE AS FOLLOWS

DOMESTIC  $9USD

 

CALCULATED FOR ALL INTERNATIONAL ORDERS

INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO PAY DUTIES AND TAXES WHICH IS OUT OF OUR CONTROL.

2. ORDER PROCESSING

PLEASE ALLOW 7-14 BUSINESS DAYS TO PROCESS ORDERS. ONCE ORDER IS SHIPPED YOU WILL RECEIVE A  TRACKING NUMBER VIA EMAIL. PLEASE ALLOW 3-6 DAYS TO ARRIVE ONCE SHIPPED FOR DOMESTIC SHIPMENTS AND AN ADDITIONAL 12-17 DAYS FOR INTERNATIONAL ORDERS.

3. RETURN POLICY

ALL SALES ARE FINAL

WE WANT YOU TO BE 100% SATISFIED WITH YOUR PURCHASE. FOR ANY REASON YOU ARE NOT SATISFIED WE ARE HAPPY TO ISSUE STORE CREDIT, OR EXCHANGE FOR ANOTHER ITEM OF EQUAL VALUE. PRODUCT RETURNS FOR REFUNDS ARE NOT ACCEPTED. 

YOU MUST FILE A RETURN WITHIN 72 HOURS AFTER DELIVERY OF YOUR ORDER. AFTER THIS TIME FRAME RETURNS AND EXCHANGES WILL NOT BE ACCEPTED. UPON INITIAL EXCHANGE IF YOU ARE STILL NOT SATISFIED WITH YOUR ITEMS THERE WILL BE A 25% RESTOCKING FEE CHARGED UPON A 2ND EXCHANGE. 

RETURNS/EXCHANGES ARE NOT ACCEPTED FOR SALE ITEMS.

IF YOU WERE SENT THE WRONG ITEM OR YOUR PRODUCT CAME DEFECTED CONTACT US VIA EMAIL.

WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER FEEL FREE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM. 

4. TERMS OF SERVICE

By accessing our website (www.undeveloped.supply) and purchasing products, you agree to comply with and be bound by the following terms and conditions:

  1. Use of the Site: You agree to use the Site for lawful purposes and in a manner consistent with all applicable laws and regulations.
  2. Intellectual Property: All content on the Site, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of UNDEVELOPED and protected by intellectual property laws. You may not reproduce, distribute, modify, or display any portion of the Site without prior written consent from UNDEVELOPED.
  3. Product Information: We make every effort to accurately display product descriptions, colors, and pricing. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
  4. Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or reject orders at our sole discretion.
  5. Payment: Payment for orders is processed securely through our payment gateway. You agree to provide accurate payment information and authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping fees.
  6. Shipping: We will ship your order to the address provided during checkout. Shipping times may vary, and we are not responsible for delays caused by carriers.
  7. Returns and Refunds: Our Return Policy outlines our guidelines for returns. Please refer to our Return Policy section below for more information.
  8. Limitation of Liability: UNDEVELOPED shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the Site or products.
  9. Indemnification: You agree to indemnify and hold UNDEVELOPED harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Site or products.
  10. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

Information We Collect

When you visit our website, we collect certain information to improve your shopping experience. This may include:

  • Personal Information: Such as your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase.
  • Log Data: We automatically collect information such as your computer's Internet Protocol (IP) address, browser type and version, pages visited, time and date of visit, time spent on pages, and other statistics.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your information for the following purposes:

  • Process Orders: To process and fulfill your orders, including shipping and delivery.
  • Communication: To communicate with you about your orders, products, promotions, and account information.
  • Improve Services: To improve our website, products, and services based on your feedback and usage.
  • Marketing: To provide you with personalized advertisements and promotions if you have opted in.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies and individuals who assist us in providing services such as shipping, payment processing, and marketing. These service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes specified by us.
  • Legal Requirements: When required by law or to respond to valid legal requests and protect our rights.

Your Rights

You have the following rights regarding your personal information:

  • Access & Update: You can access and update your personal information by logging into your account or contacting us directly.
  • Delete: You can request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: You can opt-out of receiving marketing communications at any time

Data Security

We implement security measures to protect your information; however, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee absolute security.

5. Contact Us

If you have any questions about this Privacy Policy or our Return Policy, please contact us via our email: customerservice@undevelopedsupply.com

6. Conclusion

By shopping with us, you agree to the terms outlined in this Privacy Policy and Return Policy. We reserve the right to update these policies, and any changes will be communicated on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policies.

 

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