How can we help?

Domestic shipping is a flat rate of $9–$15 per order, calculated at checkout based on your cart. We also run free-shipping promotions on qualifying orders — look for the current offer in the banner at the top of the site.

Please allow 7–12 business days to process orders. Business days don’t include weekends or holidays. Once shipped, you’ll get tracking by email.

After your order ships, domestic delivery takes about 3–6 business days. If an item is on backorder it ships within the timeframe listed, and multi-item orders ship together.

Use our Track My Order page, or the tracking link in your shipping confirmation email.

At checkout you can protect your order with Seel shipping protection. To file a claim, use the Seel Resolution Center linked in your order confirmation email or at resolution.seel.com with your email and order number.

We accept returns for an exchange or store credit within 14 days of delivery. We do not offer cash refunds. Returns may be subject to handling fees depending on your order (or if you purchased Checkout+).

Visit the returns portal linked in the footer of our site and fill out the required information to see if your order is eligible.

No — returns and exchanges are not accepted on sale items.

We’ve got you. For an incorrect or defective item we’ll provide a free return label — contact us with your order number and a photo and we’ll make it right.

Wash on cold and hang dry. Avoid machine drying (if you must, use the lowest tumble and heat). Never machine wash waxed or shine denim. We’re not responsible for items damaged by washing, drying, or cleaning.

Yes, we ship worldwide. International rates are calculated at checkout based on your destination.

Allow the standard processing time, then an additional 12–17 business days for international transit after your order ships, depending on destination and customs.

International shipments may be subject to duties and taxes set by your local customs authority. These charges are out of our control and are the customer’s responsibility.

International orders follow the same 14-day policy — exchange or store credit, no cash refunds. Start your return through the returns portal in the footer.

We run seasonal drops and limited-time offers throughout the year. Any active offer is shown in the banner at the top of the site.

Enter your code in the discount field at checkout and tap Apply. Eligible orders must apply the promotion before checkout.

We’re not able to apply promotions or price adjustments once an order is placed. Orders placed before a promotion launches aren’t eligible to be canceled or adjusted to apply it.

Yes — earn points on purchases and redeem them for rewards. Create an account to start earning, and sign up for email & SMS in the footer to hear about drops first.

No — you can check out as a guest. Creating an account lets you track orders, save your details, and earn rewards points.

We accept major credit cards (Visa, Mastercard, American Express), plus Shop Pay, Apple Pay, Google Pay, and PayPal. Payments are processed securely through our payment gateway.

Yes — Shop Pay Installments lets you split eligible orders into payments. Choose Shop Pay at checkout to see if you qualify.

If you need to change or cancel a recent order, contact us as soon as possible. We’ll help if the order hasn’t entered processing yet.

We partner with select retailers. If you’re interested in carrying UNDEVELOPED, we’d love to hear from you.

Email customerservice@undevelopedsupply.com or use our contact form with “Wholesale” in the subject, plus your store name, location, and website. Our team will follow up.